Jordan Truck Sales Background and Challenges with Finance
Jordan Truck Sales, established in 1987, is a family-operated dealership specializing in quality used trucks and trailers. With locations in Carrollton, Georgia, and Rhome, Texas, they offer a diverse inventory from manufacturers like Peterbilt, Kenworth, Freightliner, Western Star, International, Mack, and Volvo. Their commitment to customer satisfaction is evident through their extensive 38-acre lot and a dedicated team focused on delivering exceptional service.
The Need for Speed in Finance Decisions
Prior to adopting TRNSACT, Jordan Truck Sales faced delays in receiving responses to commercial credit applications. Applications were submitted online through their previous financing partner, but the dealership had to wait for the information to be forwarded to them, leading to inefficiencies and customer dissatisfaction.
Marty Crawford, a manager at Jordan Truck Sales shared,
“With TRNSACT, the response is immediate. Once the customer fills out the application, we have all the information we need right away.” He added, “The ability to get information quickly allows us to determine whether a customer is a good fit for financing.”
Implementing TRNSACT for Streamlined Operations
When Jordan Truck Sales implemented TRNSACT’s digital financing platform, the results were immediate and impactful. Key improvements included:
Instant Credit Approvals: Sales representatives now receive immediate responses to credit applications, allowing them to engage customers faster and move deals forward more efficiently.
More Lender Options and Increased Approvals: With all of their lenders integrated into TRNSACT, the dealership has access to more options, increasing the likelihood of finding the right loan for each customer. This not only allows them to secure better terms but also helps more customers get approved for financing despite the challenges in today’s financing landscape.
Enhanced Security and Compliance: With TRNSACT, customer data is securely submitted and stored, reducing risks associated with handling sensitive information and ensuring compliance with industry regulations.
Operational Efficiency: The automation of the financing process reduces manual tasks and administrative burdens, freeing up staff to focus on customer interactions and sales.
According to the manager at Jordan Truck Sales, the ability to find financing options for customers quickly has been a game-changer.
“In today’s world, financing is hard to get approved for many customers,” he explained. “With TRNSACT, we’re able to hook up with multiple lenders in real time and find the best loan for the customer, or at the very least, get more approvals than before.”
By integrating TRNSACT, Jordan Truck Sales has transformed its financing operations, enhancing efficiency, security, and customer satisfaction. This partnership underscores their dedication to innovation and excellence in the truck sales industry.
