Background and Challenges
When Carrie Kohout joined TCC, she quickly identified that the dealership’s finance processes were outdated and inefficient, particularly in the areas of warranty and insurance product offerings. The sales team struggled to integrate these essential protection products into the financing process in a way that was easy for both the customers and the dealership. There was also a need for a more secure and compliant way to handle sensitive customer data and provide seamless financing options.
“Our goal was to streamline everything and make it easier for both the customers and the sales team. We needed a solution that could handle everything in one place, securely, and in a way that would also increase revenue.”
The Solution: TRNSACT
After reviewing several options, TCC turned to TRNSACT to improve its finance processes. TRNSACT’s digital platform allowed TCC to streamline their finance applications and improve the customer experience by simplifying data collection and speeding up the approval process.
“TRNSACT helped us bring our financing processes into the modern age. Our sales team loves how easy it is to generate finance applications and get them into the system. We no longer have to deal with paper applications or worry about compliance issues,” said Carrie.
TRNSACT’s platform also provided a more secure way to handle sensitive customer information, ensuring that all data was stored in a compliant and secure manner. The integration of TRNSACT’s solutions helped TCC bring greater efficiency to its finance operations and improve the overall sales process.
The Results: A Significant Increase in Financed Deals
Since implementing TRNSACT, TCC has experienced significant growth in their finance operations.
Carrie shared, “Our financed deals have increased by 89% year over year. While this growth is due to several factors, TRNSACT has definitely been a key part of fostering that growth. The software has enabled us to process deals faster, with better accuracy and security, which ultimately leads to higher approval rates and a smoother experience for our customers.”
By streamlining the finance process, TRNSACT helped TCC achieve more efficient workflows and improved communication between sales teams and lenders, making the entire process faster and more effective. This increase in financed deals has led to higher revenue for the dealership while enhancing customer satisfaction.
Looking Ahead
TCC’s success with TRNSACT is just the beginning. Carrie and her team are excited to continue improving their finance operations and expanding the tools available through TRNSACT.
“We’ve been able to increase our financed deals significantly, and we expect this trend to continue as we keep optimizing our processes and making things easier for our customers.”
By leveraging TRNSACT’s advanced solutions, TCC is well-positioned to continue leading the way in commercial truck sales and financing, providing customers with the protection and financing options they need to keep their businesses running smoothly.
