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Premier Truck Group Case Study | Trnsact
Customer Story

How Premier Truck Group doubled GAP attachment and lifted warranty growth 44%.

One of the largest Freightliner dealer groups in North America turned aftermarket products into a measurable revenue source. Leadership now sees F&I performance in real time.

0%
Increase in GAP attachment on used units
0%
Lift in extended warranty growth
0+
Credit applications submitted through Trnsact
Company
Premier Truck Group
OEM Brand
Freightliner / Western Star
Featured
Shane Remp
Focus
Aftermarket Products & F&I
0%
Increase in GAP attachment on used units
0%
Lift in extended warranty growth since Trnsact
0+
Credit applications submitted through Trnsact
100%
of retail and used deals run through Trnsact
The Challenge

F&I teams were stuck. Aftermarket was capped. Leadership had no clear view.

Premier Truck Group sells, services, and finances Freightliner and Western Star trucks across 23 U.S. locations. Every retail and used deal runs through Trnsact, and the group has not taken a paper credit application since 2024. With that scale comes a hard reality: every inefficient minute in F&I gets multiplied across hundreds of deals every month.

Before Trnsact, the F&I team spent hours each day on clerical work. Credit applications moved through manual processes that nobody could measure. Extended warranty growth had plateaued at 18%. GAP coverage on used units was attaching to barely one in seven deals.

Leadership had no consistent way to see what was happening. Reports were assembled by hand or pieced together from multiple systems. By the time anyone could spot a trend, the quarter was already over.

"

It is full, 100% Trnsact applications on every retail and used customer that we have, throughout all 23 U.S. locations. We have not taken a physical paper credit application in at least two years.

Shane Remp · Director of F&I, Premier Truck Group

The Shift

From manual bottlenecks to measurable F&I performance

Before
After
Extended warranty growth plateaued at 18%
Extended warranty growth climbed to 26%, a 44% lift
GAP coverage attached to only 13.9% of used deals
GAP coverage now attaches to 27.5% of used deals, nearly doubled
No way to track or measure credit application volume
12,160+ credit applications tracked and processed through Trnsact
F&I teams spending hours on clerical work for every application
F&I teams freed up to focus on customers and selling aftermarket
Leadership had no centralized view of F&I performance
Real-time F&I performance reports available to leadership anytime
What Changed

What changed at Premier Truck Group after going live

01
F&I teams gained back their day

Submitting one deal used to mean separate emails to five different lenders, with the same documents uploaded five separate times. Now the team pulls everything from one place and sends to as many lenders as the deal needs, with a consistent, compliant process behind every deal. Customer documents come in through a secure request and land right on the deal. The team handles it from the office or from home, and gets their day back for customers and aftermarket.

Operational efficiency
02
Leadership gets the data it needs, when it needs it

Before Trnsact, reporting on F&I performance was a manual exercise that happened too late to act on. Now leadership sees application volume, attachment rates, and revenue performance in real time. Deal status flows into the CRM, so salespeople check where a deal stands without walking into a finance office, and deals live in the portal instead of trapped in one person's inbox.

Reporting and insights
03
A cleaner deal experience for every customer

Credit applications, financing decisions, and document signing all happen in one connected system. Customers feel the difference. Trucks get on the road faster, and the dealership earns a stronger impression with every transaction.

Customer experience
The Results

The numbers that prove the model works

0%
Increase in GAP attachment on used units
Attachment rate jumped from 13.9% to 27.5%, nearly doubling
0% Lift in extended warranty growth, up from 18% to 26% annually
0+ Credit applications submitted and tracked through Trnsact
100% Visibility into F&I performance for leadership decisions
0%
Current warranty growth rate
Up from 18% annually before Trnsact. The team is now growing extended warranty sales at a pace that lapped the previous benchmark.
0%
Current GAP attachment rate
Up from 13.9% on used units before Trnsact. GAP coverage now attaches to roughly one in four used deals across the dealer group.
"

They do it quicker, simpler and easier than they did before. With that time savings, they can spend more time managing their departments, building relationships with their lenders and our customers, and more time selling, which drives revenue.

Shane Remp · Director of F&I, Premier Truck Group

Ready to put aftermarket products to work in your dealership?

Premier Truck Group nearly doubled GAP coverage. Warranty growth jumped 8 points. The same numbers are sitting in your F&I deals.

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