Jordan Truck Sales

CLIENT

Jordan Truck Sales

INDUSTRY

Used trucks & trailers dealership

SECTOR(S)

Sales & commercial finance operations

TRNSACT Helps Jordan Truck Sales Speed Up Commercial Finance

Jordan Truck Sales, established in 1987, is a family-operated dealership specializing in quality used trucks and trailers. With locations in Carrollton, Georgia, and Rhome, Texas, they offer a diverse inventory from manufacturers like Peterbilt, Kenworth, Freightliner, Western Star, International, Mack, and Volvo. Their commitment to customer satisfaction is evident through their extensive 38-acre lot and a dedicated team focused on delivering exceptional service.

“With TRNSACT, the response is immediate. Once the customer fills out the application, we have all the information we need right away.” He added, “The ability to get information quickly allows us to determine whether a customer is a good fit for financing.”

Marty Crawford, a manager at Jordan Truck Sales

The Challenge

Prior to adopting TRNSACT, Jordan Truck Sales faced delays in receiving responses to commercial credit applications. Applications were submitted online through their previous financing partner, but the dealership had to wait for the information to be forwarded to them, leading to inefficiencies and customer dissatisfaction.

The Solution

When Jordan Truck Sales implemented TRNSACT’s digital financing platform, the results were immediate and impactful. Key improvements included:

Instant Credit Approvals: Sales representatives now receive immediate responses to credit applications, allowing them to engage customers faster and move deals forward more efficiently.

More Lender Options and Increased Approvals: With all of their lenders integrated into TRNSACT, the dealership has access to more options, increasing the likelihood of finding the right loan for each customer. This not only allows them to secure better terms but also helps more customers get approved for financing despite the challenges in today’s financing landscape.

Enhanced Security and Compliance: With TRNSACT, customer data is securely submitted and stored, reducing risks associated with handling sensitive information and ensuring compliance with industry regulations.

Operational Efficiency: The automation of the financing process reduces manual tasks and administrative burdens, freeing up staff to focus on customer interactions and sales.

“The new system integrated well with our existing processes. It filled in gaps we had identified and streamlined our workflows significantly.”

in transaction volume processed

$ 0 B+

improvement in finance penetration

0 %

overall reduction in processing time

0 %

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The Timeline Operations with TRNSACT

Discovery & Workflow

Align on current workflows, compliance needs, and integration requirements.

Systems & Integration

Define touchpoints, data flow, and operational handoffs between Sales and F&I.

Configuration & Enablement

Roll out the user-friendly digital platform to replace paper-based processes.

Rollout & Optimization

Roll out the user-friendly digital platform to replace paper-based processes.

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By integrating TRNSACT, Jordan Truck Sales has transformed its financing operations, enhancing efficiency, security, and customer satisfaction. This partnership underscores their dedication to innovation and excellence in the truck sales industry.

Commercial customers will also experience enhanced convenience, as digital applications simplify their experience, particularly for those frequently on the road. This shift to digital processes is anticipated to increase accuracy by reducing errors associated with manual data entry, while improving soft pull accuracy, and expediting financing decisions.